Yesterday, the Department of Transport (DOT) announced a probe into the four largest airline loyalty programs - American Airlines, Delta Air Lines, Southwest Airlines, and United Airlines. The investigation aims to protect customers from potential unfair, deceptive, or anticompetitive practices. The main areas of concern include devaluation of earned rewards, changes in redemption requirements, new restrictions on travel, and the removal of complimentary benefits.
If you're a frequent flyer, it's important to stay informed about these changes and understand your rights as a customer. By doing so, you can ensure that you're getting the most out of your loyalty program and protecting yourself from potential unfair practices.
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