Hertz, a well-known car rental company, has been criticized for its unethical practices. In 2019, they changed their expiration policy on points without notice, requiring a rental every 18 months instead of 24 months. They also devalued points in 2019 and again in 2022.
Last year, they changed the expiration policy on points to require a paid or award rental every 12 months instead of 18 months. Starting from December 31, 2024, all points will expire five years from when they were earned, regardless of activity. This means that if you need to cancel a rental, your points may immediately expire.
Additionally, Hertz designated the vast majority of the year as a peak date, raising award costs even more. Despite these changes, Hertz remains a popular choice for car rentals due to its wide selection of vehicles and convenient locations. However, it's important for customers to be aware of these policies and plan accordingly to avoid losing their hard-earned points.
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