Returning or exchanging items can sometimes be confusing. But no worries, we've simplified the GAP return policy for you!

1. Standard Returns & Exchanges

If your purchase isn't what you expected, you've got up to 30 days from the ship date to return items from Gap.

How to Return/Exchange:

• Online? Use the prepaid return shipping label (it's free!).
• In-store? Just bring your items to any GAP store.

2. Gift Returns & Exchanges

Received a gift that doesn't fit or not quite your style? No problem!

What You Can Do:

• Exchange for another item.
• Opt for a gift card that's usable at Gap, Banana Republic, Old Navy, and Athleta.

Remember, returning a gift card? The value goes back to the original payment method.

3. Key Details to Note:

• Items should be unwashed, unworn, and in their original state.
• "Final Sale" items are, well, final. No returns or exchanges on these.
• Got a damaged or defective item? You can return or exchange these anytime.
• Returning online items in-store is okay unless they're marked "Mail Only."
• Store items cannot be returned by mail.
• You can't cross-return. Meaning, Gap items go back to Gap and not Old Navy or Athleta.
• Holiday shopping? Items bought between Nov 1 and Dec 24 can be returned till Jan 15 the following year.

4. Refunds and Credits

• Credit Card: Refund goes back to the card.
• Gift Card: You'll get a new gift card or the same one credited.
• Promos & Discounts: Exchange for the same style, different size/color. No transfer of discounts to a new style.
• Rewards Points: These get converted back to points in your account.
• PayPal/Apple Pay: Refunds are credited back to the respective account.

One Last Tip: Your credit card company might take an additional 10 days to reflect the refund. And if you used a mix of gift card and credit card, the refund splits accordingly.

5. Special Return Cases:

• Swimwear: Must have original tags and hygiene liners.
• Sunglasses: Can return within 30 days if they have original receipt, tags, and come with their complimentary case.
• Masks: Unfortunately, they are final sale and can't be returned.

In conclusion, GAP's return policy is quite flexible. Just keep these pointers in mind, and your return/exchange process will be a breeze! For more comprehensive details, always refer to GAP's official Return Policy and FAQ pages.